Terms & Conditions

 

Shipping

All orders are dispatched either the same day or next business day. You will receive a tracking number once your order has been dispatched and scanned by the courier.

Please allow 1–3 working days for deliveries within the North Island and 2–4 working days for the South Island. Rural deliveries may take an additional 1–2 working days.

Please note that courier delivery times are estimates and do not include processing and dispatch time.

We offer free shipping throughout New Zealand on orders over $250.

Returns

We accept returns or exchanges within 7 days of receiving your order for change-of-mind purchases.

Items must be returned in perfect, unused and resalable condition, including all original packaging.

The customer is responsible for return postage costs for change-of-mind returns.

Please include a copy of your order receipt or packing slip with your return.

Sale items are final sale and are not eligible for change-of-mind returns or exchanges. This does not affect your rights under the New Zealand Consumer Guarantees Act.

Faulty Goods & Consumer Guarantees

If you believe you have received a faulty or defective product, please contact us at hello@slowlifecollection.com as soon as possible with your order number, details of the issue and photos where relevant.

We will assess the issue and, where a product does not meet the guarantees required under New Zealand consumer law, provide an appropriate remedy in accordance with the Consumer Guarantees Act, which may include a repair, replacement or refund.

Where a remedy is required under the Consumer Guarantees Act, reasonable return postage costs will be covered by Slowlife Collection.

Lifetime Guarantee

We build our bags to handle real outdoor life, and we stand behind them.

What's covered:

  • Manufacturing defects, including faulty stitching, seam failure, hardware that fails under normal use, or materials that don't perform as intended.

What's not covered:

  • General wear and tear from regular use
  • Accidental damage, misuse or improper care
  • Fading, marking or staining from normal outdoor exposure
  • Damage caused by not following the care instructions provided for the product

How it works:

If you believe your bag has a manufacturing fault, please contact us at hello@slowlifecollection.com with your order number and photos of the issue.

We'll assess the issue and, where it is covered by this guarantee, repair or replace the item at no cost to you.

This Lifetime Guarantee is in addition to your rights under the New Zealand Consumer Guarantees Act. Your rights under the Consumer Guarantees Act are not limited by this guarantee.

Payment & Pricing

All prices listed are in NZD and include GST.

Payment must be received in full before your order is dispatched.

We accept Visa and Mastercard payments through our online store. If you would like to pay by bank deposit, please contact us at hello@slowlifecollection.com.

Competitions

Where competitions are run by Slowlife Collection, they are subject to the following terms:

  • Entry dates and eligibility conditions may change without prior notice.
  • Slowlife Collection employees and their immediate families are ineligible to enter competitions run by Slowlife Collection.
  • Judges' decisions are final, subject to applicable New Zealand law.
  • Slowlife Collection will make reasonable attempts to contact winners via email and/or social media. If a winner cannot be contacted after multiple attempts, Slowlife Collection reserves the right to redraw the prize.
  • Prizes cannot be exchanged for cash.